8998bet Privacy Policy:
Your Data, Your Rights

1. Introduction

8998bet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in plain language what personal data we collect from you, how we use it, who we share it with, and what rights you have over your own information.

We understand that privacy matters deeply to our players in Bangladesh. When you sign up at 8998bet, deposit via bKash or Nagad, or play any of our games, you are trusting us with your personal information. We take that trust seriously and handle your data with care, transparency, and respect.

This policy was last updated in January 2025. If we make material changes, we will notify registered players by email or via an in-platform notification before the changes take effect.

2. Data We Collect

8998bet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile number and email address
• Mobile banking details (bKash, Nagad, or Rocket number) for deposits and withdrawals
• Identity documents submitted during KYC verification
• Communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, games played, and time spent on the platform
• Betting and transaction history
• Session data and login timestamps
• Cookie and tracking data (see Section 5)

3. How We Use Your Data

8998bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect.

• Account management: To create and maintain your 8998bet account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment methods belong to you.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements and age verification rules.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of our platform or promotions.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.
• Customer support: To respond to your queries, resolve disputes, and improve our support services.
• Platform improvement: To understand how players use 8998bet and make the platform better, faster, and more enjoyable.
• Marketing communications: To send you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

4. Data Sharing

8998bet does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: During KYC verification, your identity documents may be processed by a third-party verification service. These providers are bound by strict confidentiality agreements.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players.
• Service providers: We work with trusted third-party providers for services such as cloud hosting, analytics, and customer support software. These providers process data on our behalf and are contractually required to protect it.

In all cases, 8998bet ensures that any third party receiving your data is bound by appropriate data protection obligations. We do not allow third parties to use your data for their own marketing purposes.

5. Cookies

8998bet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Marketing cookies: Used to show you relevant promotions within the 8998bet platform. We do not use marketing cookies to track you across other websites.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the 8998bet platform.

6. Data Retention

8998bet retains your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records are retained for 5 years from the date of the transaction.
• Customer support communications are retained for 2 years.
• Analytics and usage data is anonymised after 12 months.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. We do not retain data beyond what is necessary for the purposes described in this policy.

7. Security

Protecting your data is a top priority at 8998bet. We implement a range of technical and organisational security measures to safeguard your personal information against unauthorised access, loss, or misuse.

• All data transmitted between your device and 8998bet is protected by SSL/TLS encryption.
• Player funds are held in segregated accounts, separate from 8998bet's operational funds.
• Access to personal data within 8998bet is restricted to authorised staff on a need-to-know basis.
• Our systems are regularly monitored for security vulnerabilities and undergo periodic security reviews.
• Two-factor authentication is available for your account and strongly recommended.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8. Your Rights

As a player at 8998bet, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing a request. If we are unable to fulfil a request due to legal obligations, we will explain why.

9. Minors

8998bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately and any data collected will be deleted, subject to any legal retention requirements.

If you believe a minor has registered an account at 8998bet, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Policy Changes

8998bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this policy periodically. Your continued use of 8998bet after an update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please get in touch with the 8998bet team. We are available 24/7 and happy to help.